Privacy Policy md88my
Your Data Protection

1 Introduction

md88my ("we", "our platform" or "our website") is an online gambling platform operating under international licensing. We provide online slots, live casino, sports betting, horse racing and arcade game services to registered members.

This Privacy Policy explains how md88my collects, uses, discloses and protects your personal information when you use our platform, website or services. This policy applies to all users who register, browse or use any part of the md88my platform.

By registering an account or using md88my services, you acknowledge that you have read, understood and agreed to be bound by this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform.

2 Information We Collect

md88my collects several categories of personal information from users to ensure the services provided are secure, meet regulatory requirements and deliver a good experience to you.

Information you provide directly:

• Full name as stated on your identity card (MyKad) or passport
• Date of birth for age verification (21 and above)
• Email address and mobile phone number
• Account username and password (stored in encrypted form)
• Bank account or e-wallet information for deposit and withdrawal purposes
• Copies of identity documents for the identity verification process (KYC)

Information collected automatically:

• IP address, device type, operating system and web browser used
• Game activity log data, transaction records and betting history
• Cookie information and session identifiers associated with your account
• Geolocation data at country or region level only

3 Purpose of Data Use

All personal information collected by md88my is used solely for legitimate purposes related to the provision of this platform's services. We do not use your data for other purposes without your consent.

• Registering and verifying new member accounts, including age and identity verification
• Processing deposit and withdrawal transactions through the available payment methods
• Maintaining account security and detecting any suspicious activity
• Complying with legal requirements related to anti-money laundering (AML) and counter-terrorism financing
• Providing customer support via live chat and email in Malay and English
• Analysing usage patterns to improve platform functions and experience
• Sending information about relevant promotions, bonuses and service updates (subject to your preferences)
• Enforcing the Terms and Conditions and Privacy Policy of this platform

4 Disclosure to Third Parties

md88my respects your privacy and does not sell or disclose your personal information to third parties except in the following circumstances:

• Payment service providers: Transaction information that needs to be shared with payment processors such as Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency providers to complete your transactions.
• Legal and regulatory requirements: We may be required by law or court order to disclose certain information to the relevant authorities.
• Platform technology providers: Technical partners who help operate the platform, server infrastructure and security systems, who are bound by strict confidentiality agreements.
• Fraud prevention: In cases suspected to involve fraud, money laundering or violation of service terms, relevant information may be shared with the appropriate authorities.

In all of the above circumstances, md88my ensures that information disclosure is limited to what is necessary and that receiving parties are bound by appropriate confidentiality obligations.

5 Information Security

md88my implements appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, modification or unauthorised disclosure.

• Use of SSL/TLS encryption protocols for all data communication between your browser and our servers
• Password storage in hashed form using robust cryptographic algorithms
• Role-based access control (RBAC) ensuring staff can only access data relevant to their duties
• Continuous monitoring and periodic security audits of platform systems and databases
• Clear incident response procedures in the event of a data breach

While we make every effort to protect your data, no security system can be guaranteed one hundred percent. You are also responsible for keeping your account password confidential and not sharing it with anyone.

6 Data Retention

md88my retains your personal information for as long as your account is active or as long as needed to provide services to you. After account closure, we may still retain certain data for a set period to meet applicable legal, regulatory or audit requirements.

Financial transaction records are retained in accordance with the minimum requirements set by applicable laws relating to finance and anti-money laundering. Game activity data is kept for a reasonable period for dispute resolution and security analysis purposes.

When the retention period ends and there is no legal requirement to continue storing it, your data will be securely deleted or anonymised.

7 Cookies and Tracking Technologies

The md88my website uses cookies and similar tracking technologies to improve platform functions and user experience. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for basic website functions such as login session verification and account security. These cookies cannot be disabled.
• Functional cookies: Store your preferences such as language and display settings to provide a more personalised experience.
• Analytical cookies: Help us understand how users interact with the platform for continuous improvement.

You can control or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functions and your experience on the md88my platform.

8 Your Rights

As a user of the md88my platform, you have certain rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights.

• Right of access: You have the right to request a copy of the personal information we hold about you.
• Right of rectification: You may ask us to correct any information that is inaccurate or incomplete.
• Right of erasure: In certain circumstances, you may request that your personal data be deleted, subject to applicable legal requirements.
• Right to object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to data portability: You have the right to receive your data in a machine-readable format and transfer it to another party where applicable.

To exercise any of the rights above, please contact our 24/7 support team via live chat on the md88my website or by email. We will endeavour to process your request within a reasonable timeframe.

9 Changes to This Policy

md88my reserves the right to update or amend this Privacy Policy at any time. Any material changes will be communicated to you via a prominent notice on our website or through the email address registered to your account.

The "Effective date" shown at the top of this Privacy Policy indicates when the document was last updated. We encourage you to review this Privacy Policy periodically to stay informed of how we handle your personal information.

Your continued use of the md88my platform after any changes to this Privacy Policy take effect will be considered your acceptance of those changes. If you do not agree with the changes made, you have the right to close your account and stop using our services.

10 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or how we handle your personal information, please do not hesitate to get in touch with us.

• Live Chat: 24/7 support available directly on the md88my website in Malay and English
• Email: [email protected]

We are committed to providing thorough and timely responses to all privacy-related enquiries. Our team is ready to help you understand your rights and how we protect your personal information.